Knowledge Base

Documentation on how to translate software with POEditor

Have you tried to connect to GitHub, GitLab, Bitbucket or VSTS and stumbled upon a problem? Below we describe the most common issues encountered by POEditor users and ways to overcome them.

I can't see the localization project(s) in POEditor

If you've connected to a code hosting platform but you can't see the localization project(s) in POEditor, the project(s) are most likely hosted on the account of one of your colleagues. For security and privacy reasons, only the project owner can connect the languages in POEditor to the files in the repos. After the owner sets up the integration and makes the links between the language files and the POEditor languages, they can generate some webhooks and give them to someone else, to take over the data management between our localization platform and the code hosting platform.

I can't see my repos

If your repos belong to an organization, please check your rights with the organization administrators. You need to have the POEditor app authorized by the organization owner. To request access, go to Settings / Authorized applications / POEditor / Organization access / Request access (button).

I can't connect to GitLab server

If you have an older version of GitLab installed on your server, which doesn't support their API v4, please try to set up the integration again and in the URL put the version you have installed on your server instead of v4.

I can't give so many permissions to my Bitbucket account

When we made the Bitbucket integration, the permissions that we currently request were the ones Bitbucket imposed, by default. Since it's currently not possible to change permissions for an app without resetting access for all users connected to it, if you don't want to give the required permissions, you can connect Bitbucket with a restricted permissions user, limited to the repo you want.